THIS IS A REMOTE POSITION
We are looking for an organized, motivated, experienced, and service-oriented Client Success Manager (CSM) to join our team. The Client Success Manager will be responsible for managing a small but growing client services team, tasked with developing campaigns and strategies to drive traffic and increase revenue for our clients. The CSM will be ultimately responsible for Visify’s results for its digital marketing clients.
The ideal candidate will have experience in: online advertising and funnels, managing others, and the expert industry (coaches, consultants & online trainers). We offer training in every aspect of the expert industry and the services we offer our clients, but you will be expected to hit the ground running after a week or two max.
You must be a highly motivated team player, extremely accomplished verbal and written communicator, have a passion for learning and teaching, and hold high standards for yourself and fellow team members. We believe in always learning and growing, so you will have continuous training throughout your tenure here. Having done some personal development work of your own would be a huge plus.
MUST BE BASED IN THE US AND BE OPEN TO FULL-TIME REMOTE EMPLOYMENT W/ BENEFITS. NO CONTRACTORS. NO 1099.
About the Role
After some initial training, you will….
- Oversee and hold ultimate responsibility for client results, client strategy and campaign quality assurance
- Continually drive improvement of processes, systems, organization, reporting, and efficiencies in service delivery, etc, within the Client Success team
- Support and coach Client Success team members in their own professional development
- Hold Client Success team members accountable for client results, timely service delivery, and quality standards
- Maintain internal reporting of client results and client satisfaction
- Report to CEOs on Client Success team performance, resource/hiring needs, issues that need solving, and opportunities for client upsells and new services (“product development”)
- Address client concerns and manage expectations throughout their experience to improve retention
- Sit in on client consultations to provide strategic guidance and support for their dedicated strategist
- Help establish the initial strategic plan for new clients in partnership with their dedicated strategist
- Back up the strategist in client relationships by providing support and encouragement to the client (influencing them to make smart marketing/sales decisions), as needed
- Maintain client acquisition, copywriting, and technical implementation skillsets to assist with service delivery or quality assurance, as needed
- Possibly take on some of our higher level clients yourself, including implementing paid ad campaigns by writing copy, designing creative, and optimizing the campaigns once launched
- Plus, other related activities as they arise - it's a small company so we all wear many hats
NOTE: This position is not a director level position, but as you grow and progress, you may be invited to take on a more senior strategic role at Visify.
About You
- You are passionate about learning and growing, love helping people and going above and beyond
- You hold high standards for yourself and others
- You are excited about and happy to promote the mission and values we uphold for our team and our clients (visify.com/values)
- You can write and speak eloquently and clearly in any medium (email, phone, meetings, etc.)
- You are flexible and able to go with the flow - things can change fast here
- You are calm and cool under tight deadlines and can easily organize and prioritize responsibilities
- You're comfortable and confident speaking with high-powered (and often demanding) clients and decision-makers, and interfacing directly with Visify's co-founders
- You continually focus on your own professional development, marketing skillsets, and technical implementation expertise
- You must have at least 2 years of experience managing a small team
- Finally, you must also have at least 2 years of experience in digital marketing & funnels - we will train you on the specifics of how we do things and the industry we serve (the expert industry), but you do need a strong foundation
About Visify
Visify® ("The Digital Marketing Team for Experts & Thought Leaders") specializes in helping established coaches, consultants, authors, speakers and trainers profitably attract more leads & clients online. We are a small but growing team who all love marketing and the expert industry. We are on a mission to help experts and thought leaders deliver their message and monetize their expertise so that one hundred million people (or more) are empowered to maximize their potential. You can learn more about Visify at visify.com.
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